Frequently asked questions
Most Miami homeowners ask us the same handful of questions before they book. Here are the honest answers.
How fast can A-1 Appliance get a tech to my home in Miami?+
We aim to dispatch within the same business day for calls received before noon FL time. Cooling-side emergencies (refrigerator, freezer) get priority routing. Most Miami and Cutler Bay addresses get a 2-hour arrival window the same day.
Do you charge a service call fee?+
We charge a flat diagnostic fee that is waived if you authorize the repair. You get a written, all-in quote before we touch a wrench — no surprise add-ons, no labor-by-the-hour shocks.
What brands do you service?+
Most major residential brands including Sub-Zero, Viking, Wolf, Thermador, Bosch, Miele, Samsung, LG, Whirlpool, KitchenAid, GE, Maytag, Frigidaire, and Electrolux. If you're unsure whether we cover yours, call (305) 555-0117 — we'll tell you straight.
Are your technicians factory-certified?+
Yes. Every tech on the A-1 Appliance team carries factory training on at least three major brands, and our senior techs are EPA Section 608 certified for refrigerant work. We don't send a generalist to a Sub-Zero call.
What's your warranty?+
Workmanship warranty on every repair (90 days standard on labor) plus the manufacturer's part warranty on every OEM component we install. If the same fault returns inside the warranty window, we're back at no charge.
Do you service rental properties or commercial kitchens?+
Residential rentals — yes, we work with landlords and property managers across Miami every week and can bill the owner directly. Light commercial (Airbnb units, small office kitchens) — yes. Heavy commercial restaurant equipment — we refer those out.
Do you carry parts on the truck?+
Common failure parts for the top 15 brands, yes. Specialty parts (Sub-Zero compressors, induction control boards) are ordered same-day and typically installed within 2-4 business days.
Can I pay with credit card?+
Yes. Visa, MasterCard, Amex, Discover, and Apple Pay. We invoice via secure link and you pay when the appliance is running. No deposits, no upfront card holds.